FREQUENTLY ASKED QUESTIONS (FAQS)

HOW DO SUBSCRIPTIONS WORK?


Currently, there are four Reactive subscriptions to choose from. Each one is renewed automatically on a monthly basis until cancelled by yourself. Each month, depending on your plan, you will be given vouchers to use to purchase your images. With Reactive 4 and Reactive 6 plans, you will be given a single voucher to use. With Reactive 8 and Reactive 12 plans, you will be given two vouchers to use over two transactions.




CAN IMAGES BE RETURNED?


Due to the nature of the products being digital, unless there is an error on behalf of reactive creative, returns will not be accepted.




HOW OFTEN ARE NEW IMAGES ADDED?


We are currently adding new categories on a regular basis. To stay up to date when new ones are released, sign up to our mailing list here




WHICH SIZE ANIMATION DO I NEED?


1080x1080 pixel images are for Instagram posts. 1200x630 pixel images are for Facebook, LinkedIn and Twitter posts.




HOW ARE ANIMATIONS SUPPLIED?


All animations are supplied as mp4 files which will automatically loop when uploaded to your social media feed. Once you purchase an animation you will recieve a zip file with the mp4. Once extracted, the mp4 is ready to upload.




IS THERE SUPPORT FOR UPLOADING ANIMATIONS?


If for any reason you are unable or having problems uploading an animation, please email info@reactivecreative.co.uk and we will do our best to help.





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